FAQ

Order process

Do I have to register with schnittchen to buy a pattern?
No, you do not have to register, but we still need to collect your name and address in order to handle your order.

Are there any advantages registering with schnittchen?
Ordering is convenient because your address will be stored in your account, so you need to provide your shipping and billing information only once. You may choose different delivery and billing addresses from your account. You are also able to view all of your previous purchases and their current status.

Where do I find my shopping cart?
The shopping cart will be shown to you during the ordering process. There is also a “shopping cart”-button in the main menu in the upper right corner.

What if I need to change an order?
To change or delete an order in your shopping cart use the “refresh” button (i. e. to delete or change the number of a pattern). Later on changing your order is possible by following the edit-link. If you have actually placed an incorrect order, please contact us via email (info@schnittchen.com) as quickly as possible so that we will be able to change the order.

How do I know that my order has been placed?
After placing an order schnittchen will send a confirmation mail to confirm that your order has been received and will be processed. You will also receive follow-up emails on your order.

 

Payment options

What payment options do you offer?
You can choose from different payment options: PayPal, Credit Card or Direct Debit.

Where do I find the information needed for invoice payment?
The information will be given to you during the order process. You may also find it enclosed in your confirmation email.

How do I redeem a coupon-code?
You will be asked for a coupon-code during the order process. Enter into the designated box and the amount will be credited against your order.

Delivery

As all schnittchen patterns are pdf Downloads you will receive the patterns as soon as cashed either via an automatically sent link or you can download the patterns in your account.

Personal information

How can I see, change or delete my personal information?
If you registered with schnittchen patterns, you may change your personal information after login. If you placed an order without registration, your address will solely be stored for the purpose of handling your order and will be treated strictly confidential.

How can I sign up for the newsletter, unsubscribe from the newsletter or change the email-address for my newsletter subscription?
You can sign up for the newsletter during the order process or by entering your email-address into the newsletter box (see below). Each newsletter contains a link for unsubscribing from the newsletter. You may also simply send an email using “Unsubscribe from newsletter” as a header.

Patterns

What are downloadable patterns?
Downloadable patterns are patterns, that are available in pdf-format and are printed on your home printer after downloading. What you need for printing a pattern and how to glue a pattern best, can be found on the page How-print at home patterns.

You want to print the pattern as 1: 1 print?
For different reasons, we decided to offer the sewing patterns only as downloadable PDF patterns. Nevertheless, we would like to make it as simple as possible for you and have added to each pattern a A0 file in width (841 mm / 33.1″), and any length that you can print at a Copyshop or at any online service provider. More information and helpful links can be found here.